Those wildly disparate views also come alongside another kind of review – a warning from some who don’t trust those five-star reviews, with several calling them “fake”. Karen vibe was rocking,” says one five-star critic. If you keep scrolling through the restaurant’s Google reviews, another trend emerges: a series of five-star reviews from diners who don’t have much to say. Spent over a $100 which I think was worth not over $30-$40 max,” said another who also rated it one star. “The burgers were disgusting … bun tasted like it was 2-3 days old, fries were cold and no napkins provided even when I asked staff one. Some of the negative reviews on Google for Karen’s Diner in Auckland. If you are actually coming here to eat I would recommend anywhere else,” said one critic, who rated Karen’s Diner as a one-star experience. “When we arrived our table was dirty, there was hair on the menu, no napkins were provided even when we asked, one milkshake came without a straw, no toilet paper or ability to dry your hands. This Karen can dish it out – but can she take the same punishment? Since its Auckland restaurant opened in Mt Eden just over a week ago, several one-star reviews have emerged with customers taking to Google to complain about dry burgers and cold fries, unhygienic bathrooms and – ugh – menus covered in hair. With 13 outlets across Australia, the UK and now Aotearoa, and thousands of YouTube, Instagrammers and TikTok users filming their terrible encounters with foul-mouthed wait staff, Karen’s Diner appears to be its most successful brand yet. So far, its activations include ice skating rinks, an Alice in Wonderland-themed eatery, and magic bar The Wizard’s Den. The franchise is from Viral Ventures, an Australian marketing company promising to deliver “fun across the globe”.
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